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Frequently Asked Questions

How much is shipping?
Shipping is calculated based on the subtotal of each order. On average, shipping hovers at around 10% of the total order. Orders of $75 or more receive free shipping.

Can I track my order once it has been shipped?
Yes, once an order has been shipped your will receive an e-mail indicating the tracking number.

Some crafts are made-to-order, how long does it take to ship them?
Because of the nature of crafts, we make samples for moshimelon.com and produce them as orders come in. We usually like to get your craft shipped within 7 business days of making the order. For custom crafts, the turn around time may be even longer as we may need to purchase new materials.

Do arts and crafts ship seperately?
Yes. If you order a combination of arts and crafts you will receive them seperately. Arts are usually sent first followed by crafts.

How do prints and fragile arts arrive?
All of our artwork arrives in reinforced envelopes via USPS.

I received an item and it got damaged in transit - what do I do?
Please refer to the returns and exchanges page regarding items damaged in transit. In short, we will glady exchange your damaged item for a new one.

Is there a registration or sign up option for moshimelon.com?
As of right now, no. We take privacy very serious and do not take personal information over our servers. Please refer to our privacy policy for more information.


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